Cancellation & Refund Policy
1. Booking Payments
For tour bookings covered by this policy, a 30% deposit is required to secure hotel and transportation reservations. After hotel bookings are confirmed, an additional 20% of the total tour cost is payable. The remaining 50% is due 45 days before the tour start date.
2. Peak Season
For tours taking place during the peak-season period of 20 December to 5 January, 100% payment is required at the time of booking to confirm reservations.
3. Changes to Confirmed Tours
We will make reasonable efforts to accommodate requested changes, subject to availability and applicable hotel, train, flight and supplier cancellation or amendment rules. Changes may attract amendment fees and administrative charges.
4. Cancelling a Tour
Cancellation requests must be submitted in writing by email to swarna.champa.asia@gmail.com. Cancellation charges apply according to the timing below:
| Cancellation timing | Applicable charge |
|---|---|
| 60+ days before arrival | 20% of total tour cost + non-refundable flight/train costs |
| 30–60 days before arrival | 30% of total tour cost + non-refundable flight/train costs |
| 15–30 days before arrival | 50% of total tour cost + non-refundable flight/train costs |
| Within 15 days of arrival | No refund |
5. Flight and Train Tickets
Flight tickets booked through us are treated as non-refundable under the supplied policy. Name or date changes may be possible under the applicable airline rules and fees. Special train journeys may have separate cancellation terms.
6. Supplier-Specific Rules
Where a service provider applies different cancellation or refund conditions, the provider's confirmed terms will govern the affected service.
7. Contact
For cancellation requests or questions, contact swarna.champa.asia@gmail.com.